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Environmental Compliance Assurance VADE MECUM

 
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Environmental Compliance Assurance VADE MECUM

Complaint-handling and citizen engagement

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European Commission, Directorate-General for Environment 2020: Environmental compliance assurance vade mecum. Complaint-handling and citizen engagement. Luxembourg: Publications Office of the European Union.

The vade mecum on complaint-handling and citizen engagement delivers one of the nine actions in the European Commission's 2018 environmental compliance assurance action plan. It was prepared between May 2018 and May 2019 by Directorate-General Environment of the European Commission together with the Ecologic Institute and individual experts nominated by members of the Environmental Compliance and Governance Forum.

The vade mecum aims to provide national policy-makers, complaint-handling bodies and individual case-handlers with a systematic overview of considerations relevant to designing, adapting and operating systems and mechanisms to handle environmental complaints. It should also help others - environmental complainants, for example. Following an introduction describing the document's character, objectives, scope, addressees and preparation, the vade mecum explores citizen engagement and presents complaint-handling as one of several possible redress mechanisms. It then devotes a separate chapter each to complaint-making and complaint-handling.

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71 pp.
ISBN
978-92-76-15419-8 (pdf), 978-92-76-15446-4 (paper)
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Keywords
action programme, administrative formalities, administrative responsibility, appeal to the European Ombudsman, citizen-authority relations, citizens' Europe, complaint to the Commission, environmental offence, environmental policy, environmental protection, guide, policymaking, quality of the environment, right of action, settlement of disputes
Europe